How good is it
3.3/5#25 of 43
Best at: how far it goes
- Conversation3.6
- Customizing her3.2
- How far it goes4.0
- Voice & pictures2.0
- Privacy3.5
- Value for money3.8
Will it let you down? (3 of 5 ✓)
Says who runs it
AI Labs B.V., Netherlands
Honest price
No public price
Delete button
Delete your account yourself
Keeps chats out of training
Policy doesn't say
Still the app it was
No shutdowns, moves or makeovers we know of
What their policies say
- Trains its AI on your chats
- Not mentioned
- Shares data with ad partners
- No
"We commit not to disclose, sell, trade, or transfer your personal information to third parties without your explicit consent"
- Deleting your account and chats
- In the app
In settings, click 'Delete account', then 'Delete forever'. The account is permanently removed after a grace period. You can also email the Controller at Hello@sugarlab.ai.
- Minimum age
- 18+
- How they check your age
- Just asks
- Refunds
- Yes (7 days, only if 200 tokens or fewer used)
"A 7-day window post-payment exists to request a refund."
- Renewal and cancelling
Renews by itself: yes, until you cancel.
How to cancel: In settings, go to membership settings and choose 'Cancel membership' (sugarlab.ai/profile/settings/membership). Access lasts until the billing period ends.
Other things we noticed
- Personal data is typically kept for 6 years after account closure.
- A moderation filter can flag chats for manual review, and accounts can be terminated.
- The help center says you may sell content you generate.
- Dutch law applies, and disputes go to the courts of the Netherlands.
What we read
- Privacy policy: https://www.sugarlab.ai/privacy-policy
- Terms: https://www.sugarlab.ai/terms-of-service
- Pricing: https://www.sugarlab.ai/terms-of-service
Quotes are short snippets from these pages. Policies change and the linked page always wins. Spotted a change? Email us.
Some links to apps are affiliate links, so we get a commission if you sign up. The apps get no say in what we write.